Fort Carson - Health Services

EVANS ARMY COMMUNITY HOSPITAL

The Commander and Staff at Evans Army Community Hospital would like to welcome you and your family to the premier hospital, civilian or Military, in the Pikes Peak area. On a recent survey conducted by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Evans Army Community Hospital received a rating that was higher than any medical facility in the Pikes Peak area. JCAHO is an independent civilian quality assessment organization that evaluates military and civilian healthcare organizations on such elements as patient safety, process improvement, environment of care, and patient satisfaction. In January 2003, Evans was also recognized by the National Research Corporation/Picker Institute as the Army’s Benchmark Hospital for the Respect for Patient Preference Dimension of Care. This recognition is a sign that our patients believe that we have respect for their values, preferences, and expressed needs. This organization surveyed 11 Health Systems, 122 Hospitals, 39,860 individual patient survey responses. Evans Army Community Hospital was one of two Army Hospitals recognized by this institute. Please give us the opportunity to provide you and your family with the best care in the Pikes Peak Area by enrolling in TRICARE Prime here at our hospital. Family member enrollments may be accomplished by visiting our TRICARE Service Center on the first floor of Evans Army Community Hospital. Failure to enroll family members in TRICARE Prime may severely limit their access to care. TRICARE Standard patients are seen only on a space available basis. There is very limited access to care for this category of patient. TRICARE Prime provides you the best means to get guaranteed access to healthcare at Evans Army Community Hospital.

CARE WITH HONOR

Evans Army Community Hospital, located in Bldg. 7500 on Titus Blvd., is one of the Army’s newest medical facilities. The hospital consists of three buildings joined as one complex. The five-story main hospital has a 78-bed capacity. The two-story clinic building contains 400 examination and treatment rooms. A common area connects the clinic building and the main hospital. This area includes the main entrance, medical library, chapel and pharmacy. The Evans complex offers more than a modern look; inside, the most modern state-of-the-art medical equipment and services are available.

PATIENT ADMINISTRATION DIVISION

The Patient Administration Division will help you order medical records from other military facilities and civilian hospitals, copy records, process birth certificates, conduct DEERS checks, initiate medical boards, provide notary services and process requests for release of medical information. For more information, call 526-7284. Soldiers, retirees, and their family members are well cared for at Evans Army Community Hospital. You can assist us in providing quality care for you by having proper identification when you present for treatment. All patients older than 10 must present their identification card for treatment. A parent or guardian must accompany children under 18 years old. All military family members must be enrolled in the Defense Enrollment Eligibility Reporting System (DEERS) prior to receiving non-emergency medical care. Active duty soldiers’ medical records are maintained at their Battalion Aid Station or Troop Medical Clinic and must be secured and hand carried to the hospital at the time of their appointment. Records for family members are maintained at the hospital and will be delivered to the clinic in time for appointments. If you do not have records, the Outpatient Records Section will create one for you. Questions concerning your records may be answered by calling 526-7298.

HOW TO MAKE AN APPOINTMENT

Most appointments are made by TriWest Healthcare Alliance, Inc. our TRICARE partner. The central phone number for appointments is (719) 264-5000. TRICARE also offers the TRICARE line for care (TLC). This service is available 24 hours a day, 7 days a week, and provides medical advice to you from a professional staff of nurses and a pharmacist. If you are unsure of a medical condition, this free service will put you in contact with a trained professional to advice you on the best course of action for your condition. The toll-free number is 1-888-887-4111, and is available to all beneficiaries in the Pike’s Peak region, to include active duty soldiers, retirees and their family members.

PATIENT REPRESENTATIVE OFFICE

The Patient Representative Office serves patients who have questions, problems or concerns about medical care or medical staff. If you are not satisfied with any aspect of your care please contact the Patient Representative Officer. This office also assists our beneficiaries with resolving medical debt collection issues (DCAO) and/or who experience undue payment delay for TRICARE claims. We also will assist patients with any beneficiary concerns or questions regarding TRICARE. For more information, call 526-7225/7256 during duty hours. After duty hours, contact the Administrative Officer of the Day (AOD) at 526-7001/7002.

EMERGENCY ROOM

Patients requiring emergency care should be taken directly to the Emergency Room. Emergency services are available 24 hours a day. The telephone number is 526-7111. Patients are seen on a medical priority basis, based on the seriousness of the injury or illness, not necessarily in the order of arrival.

AMBULANCE SERVICE

For ambulance service on Fort Carson, call 911 from any civilian or military phone. The Fort Carson ambulance service will respond to on-post emergencies only. Civilian ambulances will respond to off-post emergencies.

PHARMACY SERVICES

Prescribed medications and refills are dispensed without charge to eligible military beneficiaries. The main hospital Outpatient Pharmacy is open from 8 a.m. – 6 p.m., Monday through Friday; and from 8 a.m. – 4 p.m. on Saturday. The Commissary Pharmacy, located next to the post commissary, is open from 9 a.m. to 5 p.m., Monday through Friday. On the third Thursday of the month Commissary Pharmacy hours are 9 a.m. to 1 p.m. Both locations are closed on federal holidays. All patients, who are not enrolled in TRICARE Prime or Plus at this facility, must utilize the Commissary Pharmacy for new prescriptions from outside providers. The Refill Pharmacy is located at the Main Hospital Pharmacy (West side of Main Hospital Pharmacy near Dining Facility). Refills must be called in: (719) 524-4081 or (888) 745-6427. Prescriptions called in before 4 p.m., Sunday through Thursday, are usually ready by the next duty day.

TRICARE SERVICE CENTER

A TRICARE Service Center (TCS) is conveniently located at Evans Army Community Hospital on the first floor near the west entrance. A Health Care Coordinator and Beneficiary Services Representatives staff this center. They are available to assist you with Health Care needs, to process enrollments, and to answer questions about the TRICARE program. The TSC is open Monday through Friday from 7:30 a.m. to 4:15 p.m. (for telephonic assistance call the TriWest call center at (719)264-5000.

PRIMARY CARE CLINICS

Primary care is provided to active duty family members, retirees and their family members through Family Practice, Pediatrics and Internal Medicine. Illnesses that cannot be treated by a primary care provider will be referred to a specialty clinic. Primary Care Clinics are also the first place to start when you are requesting referral to a specialty clinic.

OBSTETRIC SERVICES

Evans Army Community Hospital should be your first choice for delivery of your new baby. We deliver over 100 babies each month. It is our job to make your child’s birth one of the most enjoyable and memorable experiences of your life. We’ll do everything we can to make this happen for you. For our pregnant patients we offer care for both high risk and low risk pregnancies. Our physicians are either Board Certified or Board Eligible by the American Board of Obstetrics and Gynecology. Our midwives are certified by the American College of Nurse Midwives Certification Council. Our lactation (breast feeding) consultants are Certified by the International Board of Lactation Consultant Examiners. We offer a full range of expectant parent classes. This includes Lamaze Concepts, breast feeding, infant health and safety, healthy newborns And moms, and “Moms in Motion”. To register for any of these classes, Contact TriWest Healthcare Alliance at 719-264-5000. We also have available “stork parking” close to the hospital for your convenience and complementary steak dinners after the birth. If you’d like more information on OB services available, call 719-526-7172.

COMMUNITY HEALTH NURSING

The Community Health nursing staff works to promote a healthy and ready force through comprehensive community health services for the Total Army Family. Services are provided to active-duty units, activeduty soldiers, retirees, family members and DOD Civilians. Community Health nurses provide services in the clinic, home, at the work site both on and off the installation. Major program areas include Health Promotion, Disease Control, Disease Surveillance, Maternal/Child Health, Health and Safety, health education and training to Child Youth Services, and Outreach Programs. Call Community Health Nursing at 526-1824.

MOUNTAIN POST WELLNESS CENTER

A powerful and unique team has been created to meet the individualized health and wellness needs of the Fort Carson community by joining the expertise of Evans Army Community Hospital, 10th Combat Support Hospital, Army Community Services, Red Cross and the Family Life Chaplain. The center uses a holistic approach to address mind, body and spirit. It’s a one-stop shop that provides cutting-edge health/fitness services and information. Visit the Wellness Center and know that you have taken the first step toward a healthier lifestyle. Services include: Health and Fitness assessments, Exercise Prescriptions, Weight Loss Programs, Cholesterol and Blood Pressure Management, Stress Management, Anger Management, Civilian Wellness Program, Tobacco Cessation Programs, Active Duty Pregnancy/Postpartum Physical Training, and Cholesterol/Blood Pressure/and Body Composition Screening per your request. Call the Mountain Post Wellness Center at 526-3887.

U.S. ARMY DENTAL ACTIVITY (DENTAC)

Complete dental care is available for all active-duty soldiers. Fort Carson has state-of-the-art dental facilities. Commanders and First Sergeants Should be able to direct you to the correct facility. Due to limited resources and the emphasis on active duty dental readiness, unfortunately, there is no space available at present for other than active duty patients.

AFTER HOURS EMERGENCY DENTAL CARE

After hours dental emergencies (bleeding, swelling, trauma) should report to the Evans Army Community Hospital Emergency Room. The DENTAC staff is committed to providing you with the best care available, and will address any questions or concerns you may have. If for some reason you are not satisfied with their response, you may address your concerns to DENTAC Headquarters at 526-2006.

FAMILY MEMBERS OF ACTIVE DUTY SOLDIERS

Family members of active-duty soldiers may apply to be enrolled in the TRICARE Dental Program (TDP) operated by United Concordia. The services covered under the TDP include endodontics, periodontics, oral surgery, prosthodontics, orthodontics, crowns and other cast restorations, in addition to preventive, diagnostic, emergency, anesthesia, and restorative services. For more information, call United Concordia toll free at 1-800-866-8499 or 1-888-322-2256. Enrollment forms may be downloaded from the UCCI web site at www.ucci.com or may be obtained by visiting a local uniformed service personnel office, dental treatment facility, or Evans Army Community Hospital Patient Representative Office.